SafeW messages not syncing? Multi-device troubleshooting
SafeW multi-device sync broken, phone and computer out of sync? This guide covers the sync mechanism, common causes and how to re-trigger sync.
Phone and computer messages out of sync? That's a sync problem. Here's how to troubleshoot and recover.
How sync works
Regular chats and files sync via the cloud, keeping devices consistent. Secret chats never sync for E2EE policy — it's normal that secret chats don't sync.
Step 1: Check the network
Sync depends on the network. Confirm both devices have working connections, and try switching networks.
Step 2: Refresh or restart
Quit SafeW and reopen — it usually triggers a sync. If not, restart the device.
Step 3: Confirm the same account
Check both devices are logged into the same account. Wrong account means mismatched messages.
Step 4: Trigger sync manually
In "Settings > Data & Storage", find "Sync now" or "Refresh" and trigger it manually.
Step 5: Update versions
Big version gaps between devices can cause sync issues. Update both to the latest.
Summary
For sync failures, first rule out secret chats (they don't sync), then check network and account, then restart and update.