SafeW messages not sending? Network & account checklist
SafeW messages not sending may be network, account or server issues. This checklist walks through network, account status and app restart to find the cause.
Messages not sending is usually not broken software, but a network or account issue. Work through this checklist.
1. Check the network
First check your network. Toggle Wi-Fi and mobile data; if a VPN or accelerator is on, turn it off; corporate or campus networks may have firewalls — try another environment.
2. Check account status
A restricted or abnormal account can also block sending. Look for an "account abnormal" prompt and complete verification if present.
3. Check the other party
If only one contact fails, they may have blocked you or their account may be abnormal. Send to another contact to tell whether it's global or one-sided.
4. Restart the app
Quit SafeW and reopen, or clear the cache. A stuck app often recovers after a restart.
5. Update the version
An old version can have compatibility issues. Update to the latest from the official site or app store.
Summary
For unsent messages: check network, then account, then restart and update. Most causes surface in that order.